Flowers In Store

Terms & Conditions

By ordering wholesale products through www.Flowers-in-store.co.uk and all of its participating agents, either online, by telephone or through your supporting organisation, you (the retailer) agree to the following terms and conditions.

  1. Particular Terms

    1. All bouquets are delivered priced and barcoded. The recommended retail price (RRP) is the price given based on industry value awarding detailed margins. We are not responsible for any complaint if the RRP is altered.
    2. Your email address is required for account security and site access. By using our services you agree to receive marketing from Flowers-in-Store outlining offers, deals etc. You can unsubscribe from our email marketing. This does not affect your account with Flowers-in-Store™.
    3. We do not operate on a sale or return basis. All sales are final.
    4. Deliveries are made by Royal Mail on a tracked 24 next day service. This does not guarantee next day delivery. Outer areas, NI and Islands can take an additional working day in transit. All products are packaged and designed to withstand a number of days in transit. Please contact our customer service department if you need to query delivery in your area.
    5. All products are dispatched in aqua pads to ensure freshness on arrival. Once you have received your delivery you must immediately remove this pad and place the flowers in the bucket (provided) filled a quarter way with fresh water. You must change this water daily cleaning the bucket to ensure the longevity of the fresh products. We cannot be liable for any issue of quality if these steps are not followed
    6. 6. Do not place the flowers in direct sunlight. Place them in a cool dry environment in your store. Do not leave the flowers outside in particular hot periods and likewise for particular cold periods as this will kill the fresh product. You will also need to keep the products away from draughts.

  2. Cancellations

    1. Flowers are a perishable item; therefore, all requests for the refund will be made on a case by case basis and at our discretion. This does not affect your statutory rights.
    2. If, for whatever reason a complaint should arise, you must contact the customer service team within 48 hours of delivery. We are unable to deal with any issues or accept liability if a complaint is made out with this time. Any complaint made within this time, we will be more than happy to replace or refund your order if deemed necessary. Where a refund is issued, this will be raised as a credit on your next invoice.
    3. If you have purchased the product via Visa, Credit Card or Bacs, please allow up to 7 working days for your refund to be processed.
    4. If you receive the wrong product, we will always replace the product free of charge. This does not apply to cases of minor substitution of blooms or if we have agreed prior to send an alternate product.
    5. In the rare instance an issue of quality arises, we will require photographic evidence; if this cannot be produced any remedy will be discretionary. This must be received within 48 hours of delivery. We request photography to assess the nature of the issue for quality purposes.
    6. If there are no safe places to deliver the products, they will be left at the local Post Office or depot awaiting collection and a card will be left. If the products remain uncollected or Royal Mail attempt to deliver them a second time - should this be unsuccessful and the products are returned, we cannot accept liability.
    7. We encourage all retailers to provide us with an up to date contact number and email address. If this information has not been provided and we need to make contact to discuss an order, we cannot be held liable for late/non delivery. Any given remedy will be discretionary.

  3. Refunds

    1. Flowers are a perishable item; therefore, all requests for the refund will be made on a case by case basis and at our discretion. This does not affect your statutory rights.
    2. If, for whatever reason a complaint should arise, you must contact the customer service team within 48 hours of delivery. We are unable to deal with any issues or accept liability if a complaint is made out with this time. Any complaint made within this time, we will be more than happy to replace or refund your order if deemed necessary. Where a refund is issued, this will be raised as a credit on your next invoice.
    3. If you have purchased the product via Visa, Credit Card or Bacs, please allow up to 7 working days for your refund to be processed.
    4. If you receive the wrong product, we will always replace the product free of charge. This does not apply to cases of minor substitution of blooms or if we have agreed prior to send an alternate product.
    5. In the rare instance an issue of quality arises, we will require photographic evidence; if this cannot be produced any remedy will be discretionary. This must be received within 48 hours of delivery. We request photography to assess the nature of the issue for quality purposes.
    6. If there are no safe places to deliver the products, they will be left at the local Post Office or depot awaiting collection and a card will be left. If the products remain uncollected or Royal Mail attempt to deliver them a second time - should this be unsuccessful and the products are returned, we cannot accept liability.
    7. We encourage all retailers to provide us with an up to date contact number and email address. If this information has not been provided and we need to make contact to discuss an order, we cannot be held liable for late/non delivery. Any given remedy will be discretionary.

  4. Deliveries

    1. Flowers-in-store will do everything it possibly can to ensure your order is delivered on the requested date. However, we do use a third party delivery service. If any unforeseen delay is caused out of our direct control, we cannot be responsible; however, we do provide a 100% satisfaction agreement as per Section 5. We will remedy each case on its individual merit. For unforeseen delays due to product unavailability, we will contact you first to confirm that the substitution is acceptable.
    2. Delivery days Are Tuesday to Saturday.
    3. At peak times, some deliveries may be delivered early to avoid the anticipated congestion.
    4. Delivery times are between the hours of 7:30am to 6:30pm; this may be extended to at peak times. The cut off times for next day delivery is 10am.
    5. The above is subject to change without given notice.

  5. 100% Satisfaction Agreement

    1. We will ensure to deliver fresh products. If for whatever reason flowers are delivered over 3 days late, or are damaged in transit, we will replace or credit your delivery subject to the conditions under Section 3 - Refunds.
    2. If for whatever reason, you are not 100% satisfied with your order, please contact our customer service department as soon as possible to discuss the order.
    3. This agreement is only applicable to issues that we have direct control over; we cannot be responsible for any action caused by a third party.
    4. In the rare instance that the flowers have arrived in a substandard state, we will issue a resend, however with the correct care given as provided with all deliveries, the longevity of the bouquets will significantly increase. Please follow guidance care information as supplied.
    5. If, for any reason, we cannot fulfil your order we will contact you to offer an alternate product or offer to cancel or deliver the product once it becomes available.
    6. It is important to understand that flowers are a perishable item, and are seasonal; therefore, they are subject to seasonal availability including size and colour variation. If a particular flower presented in a bouquet is unavailable, it will be substituted for a flower of equal or greater value. This applies to species colour which is variable. You agree that substitution is acceptable including species alteration and colour variability in line with the value of the product.
Prestige Gifting Limited, T/A Flowers-in-store ™
E Mill
Dean Clough Mills
Halifax
West Yorkshire
HX3 5AX

Company Registration: 5778485
VAT Registration: 124115363